Facebook is placed on the last positions in a top of private US companies, a top created based on client satisfaction.
The company received 64 points out of 100 possible.
” Facebook has a lot of success, so we didn’t except to get such a lower score regarding customer satisfaction. Our study shows that problems related to privacy, frequent site changes, as well as aggressive adverting are reasons for which the users are not satisfied” explained Larry Free, president of ForeSee Results.Air line operators and Internet Service Providers, TV or telephony have received an average score of 66 points. MySpace, one considered the main competition of Facebook received 63 points. Wikipedia, a web site that kept the same interface for years received a score of 77 points.
Here is the complete list and scores
- Google – 80 points
- Wikipedia – 77 points
- Bing – 77 points,
- Yahoo – 76 points
- AOL – 74 points
- Youtube – 73 points
- Facebook – 64 points
- MySpace – 63 points
